People, Process and SAP Working in Concert

Operational excellence can be achieved only when the relationships between people, process and technology are optimized. Focusing too heavily on one or two areas creates an imbalance which greatly diminishes the benefits of any solution.

Many companies expect to see dramatic results after simply installing SAP and/or enhancing their current design with bolt on tools and software, only to be disappointed when entire initiatives fall flat. What they have failed to recognize is that SAP is only as good as the processes around it and processes are only as good as the people executing them.

Here we provide some insight into our methodology for helping you achieve operational excellence by bringing your people, processes and SAP back into balance.

People

Maximizing the Value of SAP requires an extraordinary level of cooperation across your entire organization

  • Successful utilization of SAP requires an evolution of the relationships amongst all business units and IT.
  • SAP is about business, not IT success. It is therefore incumbent upon IT to expand its proficiency across both technology and business. Driving successful business transformation requires IT to think beyond technology and become highly engaged with business leaders.
  • IT also needs to champion the concept of “end to end” thinking when working with business leaders. Business units must be coached to appreciate the upstream and downstream effects of processes and to progress beyond siloed thinking.
Process

As process transformation occurs, everything in some way should become more connected

  • SAP requires an unprecedented level of discipline in procedure and end to end thinking. Incomplete processes have enormous upstream and downstream consequences as all basic supply chain functions in SAP (buy, make, sell, deliver) interact between and amongst themselves.
  • Business process enhancements should facilitate greater integration of end to end processes in addition to delivering business benefit.
Technology

SAP is driven by standards and best practices and is meant to enable the integration of business processes

  • Integrating business processes and breaking down barriers to operational inefficiencies is what SAP is all about. Standardized processes help to reduce the complexity of SAP and allow the system to seamlessly pass information from one functional area to the next.
  • What is initially a simple customization can often lead to a never-ending headache, as solutions with ever increasing complexity are needed to overcome its up and downstream effects. In most cases, the benefit of SAP can be maximized by staying clear of customized solutions and utilizing the standard functionality of the system as much as possible.
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